Shipping policy

Processing time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times:

- Domestic standard: 5-7 business days
- International standard: 7-21 business days
- Express options (where available): 2-5 business days

Delivery delays can occasionally occur due to customs clearance, weather, or carrier issues.

Shipment confirmation and order tracking
You will receive a shipment confirmation email with a tracking number once your order has shipped. The tracking number will be active within 24-48 hours.

Customs, duties, and taxes
Mahjong Loft is not responsible for any customs and taxes applied to your international order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
Mahjong Loft is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International shipping
We ship worldwide. Some regions may not be eligible due to carrier restrictions.

Contact us
If you have any questions about shipping, please contact us at contact@mahjongloft.com.